Frequently Asked Questions
Everything you need to know about shopping with Caterpillar.
How do I determine the right size for my Caterpillar footwear?
Most of our footwear runs true to size. We recommend checking our detailed Size Guide located on each product page, which includes measurements for US, UK, and EU sizing to ensure a perfect fit.
What is your return policy for online orders?
We offer a 30-day return window for all unworn and unwashed items. Products must be returned in their original packaging with all tags attached to receive a full refund.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and are calculated at checkout based on your shipping address.
How can I track the status of my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to our carrier's website to monitor your delivery in real-time.
Are Caterpillar products covered by a warranty?
We stand by the quality of our gear. All Caterpillar products are covered by a 6-month limited warranty against manufacturing defects in materials and workmanship.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment solutions like Apple Pay and Google Pay for a secure checkout experience.