Returns & Exchanges
At Caterpillar, we stand behind the durability of our gear and offer a hassle-free 30-day return policy for all unworn apparel and footwear in their original packaging. We are committed to ensuring you have the right fit for your demanding lifestyle.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Pack Your Items
Place the items in their original packaging, ensuring all tags are attached and the product is in its original, unworn condition.
Attach the Label
Download and print your prepaid shipping label from the portal and securely affix it to the outside of your return package.
Drop Off and Track
Drop your package at any authorized carrier location; you will receive an email confirmation once your refund has been processed, typically within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing